Our Policy

Privacy Policy

We respect our customers and understand that you are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly.

What Information Do We Collect?

We collect the name, address, e-mail address, phone number, gender, and age when you order from us. If the delivery address is not the same as your address, we also gather the same array of information about the delivery. All the information are retained in our database.

Do We Share Your Information?

We do not rent, sell, or share personal information about you with any other people or parties without your prior explicit permission.

We Want You to Trust Us

Your confidence in us is our highest priority. If you have any concerns about privacy, please contact us and we'll do our best to answer your questions and put your mind at ease.

Shipping and Delivery

We ship our products internationally from Japan.
All items will be shipped by ordinary airmail, SAL or EMS.

SAL is cheaper airmail service, and the avarage shipping time* is a few weeks. However, as there is a weight limit (up to 2kg) for SAL, this service is only available for items under US$100.

EMS is faster and safer, and the avarage shipping time* is between one to two weeks. Aviation insurance and product tracking are available for EMS shipping only.

*Please note that shipping time mainly depends on the region and season.

Shipping fees are as follows.

Shopping Amount (Unit: US$) Shipping Fee (Unit: US$)
Asia North America
Oceania
Central America
Middle East
Europe South America
Africa
Caribbean
Type SAL EMS SAL EMS SAL EMS SAL EMS
5 - 9.9 3 9 4 12 4 15 4 17
10 - 14.9 4 10 5 14 5 17 6 19
15 - 19.9 5 11 6 15 6 18 7 21
20 - 24.9 6 12 7 17 7 20 8 24
25 - 29.9 6 14 8 19 8 22 9 28
30 - 34.9 7 15 9 20 9 24 10 31
35 - 39.9 8 17 10 22 10 26 12 35
40 - 44.9 9 18 11 24 11 28 13 38
45 - 49.9 10 19 12 25 12 30 14 41
50 - 54.9 10 20 13 27 13 32 15 44
55 - 59.9 11 21 14 28 14 33 16 46
60 - 64.9 12 23 15 30 15 35 18 50
65 - 69.9 13 24 16 32 16 37 19 54
70 - 74.9 14 25 17 33 17 39 20 57
75 - 79.9 14 26 18 35 18 41 21 60
80 - 84.9 15 27 19 36 19 42 22 62
85 - 89.9 16 28 20 38 20 44 24 64
90 - 94.9 17 29 21 39 21 45 25 67
95 - 99.9 17 30 21 40 21 46 25 70
100 - 104.9 32 42 48 74
105 - 109.9 33 44 50 78
110 - 114.9 34 46 52 82
115 - 119.9 35 47 54 85
120 - 124.9 36 48 56 88
125 - 129.9 37 50 58 91
130 - 134.9 38 52 60 94
135 - 139.9 39 53 61 97
140 - 144.9 40 54 62 100
145 - 149.9 41 55 64 103
150 - 154.9 42 57 66 106
155 - 159.9 43 59 68 109
160 - 164.9 44 60 69 112
165 - 169.9 45 61 70 115
170 - 174.9 46 63 72 118
175 - 179.9 47 65 74 121
180 - 184.9 48 66 76 124
185 - 189.9 49 67 77 127
190 - 194.9 50 68 78 130
195 - 199.9 53 72 82 138
more than 200 55 75 86 145

Payment Method

We accept payments through PayPal, one of the most popular and secure payment systems on the Internet.

Insurance

Please choose EMS for insurance coverage. The cost of insurance is included in the EMS shipping fee.

Return Policy

If you receive a product with defects, please simply notify us by emailing us a picture of the product showing the defects within 10 days after receiving the product. We will be happy to issue a full refund including shipping.

We are afraid that we can't issue a refund simply because you change your mind on the product or you do not like its colors or design.

In additional, we will only issue a refund on products shipped by EMS (which is covered by insurance) should such products be damaged during shipping. As such, it is highly recommended that EMS shipping be used for larger ceramic or other fragile products.